This accessibility statement applies to Greater Lincolnshire Integrates Sexual Health website.

This website is run by Lincolnshire Community Health Services NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

• You cannot modify the line height or spacing of text
• Some of our online forms are difficult to navigate using just a keyboard
• We provide basic translation of information via Google

Feedback and contact information

If you need information on this website in a different format please get in touch with:

• Email lhnt.lchsecomms@nhs.net
• Call 01522 309751

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us to report this using the above details. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Lincolnshire Community Health Services NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to some reasons listed under “How accessible is this website”

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We need to add a description to each page so that links provide more detail to the user.

We need to ensure that the text used for links adequately informs the user where the link will take them.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our Word documents are essential to providing our services. For example, we have forms published as Word documents. Wherever possible, we avoid PDFs or Word documents. Instead, we create content as structured web pages in HTML. Individual documents which are not accessible can be made available in accessible formats upon request.

Videos

Some of our older videos do not meet accessibility standards because they do not have captions. The accessibility regulations do not require us to fix videos published before 23 September 2020. We are actively working to add captions to the most popular older videos.

What we’re doing to improve accessibility

At Lincolnshire Community Health Services NHS Trust, creating an accessible service is a team effort. The team look at the top five pages on google analytics and regularly check these pages.

We want our teams to make accessible services by:

• Considering accessibility at the start of their project, and throughout
• Making accessibility the whole team's responsibility
• Researching with disabled users
• Using a library of accessible components and patterns
• Carrying out regular accessibility audits and testing
• Designing and building to level AA of WCAG 2.1 – which is NHS Digital policy

We are making sure that the accessibility issues highlighted in this statement are being prioritised and fixed. Measures include:

• Updating the most-watched videos on the website to AA standard
• All videos to be made AA standard when they are reviewed after 23 September 2020 
• A principle to move away from new content being produced in PDF
• Plans to remove or replace older PDFs with more accessible content
• Prioritising accessibility remedial work in all new development and improvement projects

Preparation of this accessibility statement

This statement was prepared on 16 December 2024.

This website was last tested in December 2024. The test was carried out by Frank Design LTD.

A representative sample of pages were selected to be reviewed in full. These were agreed with the project manager at the start of the audit. The pages are:

• Homepage
• Where is my nearest clinic
• Free at-home testing kits
• Contraception
• Contact us 

In addition, Frank Design LTD reviewed the site as a whole to identify unique functionality or sections with accessibility issues. Where relevant these have been included as examples in the following sections.

This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.